We need be given at least 3 (three) business hours’ notice from the beginning of the appointment if you want to cancel or reschedule your appointment. For example, if your appointment is between 12pm-4pm, we must be notified before 9am that same day. If you are calling after hours, please DO NOT LEAVE A VOICEMAIL.

A service call can be cancelled only with a live agent and a cancellation code will be provided to you over the phone. Failure to comply with our cancellation policy will result in a reduced service call of $125CAD + tax Payment must be made within 24 hours of the original appointment.

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